Cancellation, Returns and Refund Policy

1. Order Cancellation

Cancellation Before Shipment

Customers may cancel an order at any time before it has been handed over to the logistics provider for shipment.

Once an order has been dispatched, cancellation is no longer possible. However, customers may still exercise their statutory right of withdrawal in accordance with this policy.

How to Cancel an Order

To request a cancellation, please contact us at:

info@mobdeal.eu

Please include:

Full name
Order or invoice number
Contact details
Reason for cancellation (optional)

If the order has not yet been dispatched, we will confirm the cancellation and, where applicable, initiate the refund process.

2. Right of Withdrawal (14 Days)

Consumers have the right to withdraw from their purchase within fourteen (14) days from the date on which the goods are received, without providing any reason.

To exercise this right, please contact:

info@mobdeal.eu

3. Free Returns

MOBDEAL.EU provides free returns for products returned within the applicable withdrawal period.

Return instructions will be provided after the withdrawal request has been received and reviewed.

Depending on the customer's location, we may provide:

A prepaid return shipping label; or
The nearest authorised return address within our logistics network.

4. Return Procedure

Step 1

Send an email to:

info@mobdeal.eu

Please include:

Full name
Order or invoice number
Contact details
Reason for return (optional)

Step 2

Follow the return instructions provided by our customer support team.

Step 3

Pack the product securely and include any accessories, manuals, and documentation originally supplied with the item where applicable.

Step 4

Ship the parcel using the instructions provided and retain proof of shipment until the return process has been completed.

5. Inspection of Returned Goods

Returned items are inspected upon arrival.

We aim to complete inspections within a reasonable timeframe, typically within two (2) business days after receipt.

6. Refunds

Following approval of the return, refunds will be processed without undue delay.

Refunds may be issued to the customer's bank account or through the original payment channel where applicable.

Typical processing times are:

Return inspection: usually within 2 business days
Banking and payment processing: approximately 2–10 business days

Actual processing times may vary depending on financial institutions and banking systems.

7. Partial Refunds

A reduced refund may apply where the value of the returned goods has been diminished due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.

Examples may include:

Missing accessories or components
Physical damage caused after delivery
Excessive use beyond normal inspection

Any deduction will be made in accordance with applicable consumer protection laws.

8. Non-Returnable Items

The right of withdrawal may not apply to certain products where permitted by applicable law, including:

Customised or personalised products
Sealed goods that are not suitable for return for health or hygiene reasons once unsealed
Other products exempted under applicable consumer protection legislation

Where such exceptions apply, they will be clearly indicated on the product page.