Warranty Policy
General Information
MOBDEAL.EU supplies original products sourced through authorised distributors and suppliers within the European Union.
The purchase invoice serves as proof of purchase and should be retained for warranty and service requests.
Consumer Warranty Rights
Consumers benefit from statutory legal guarantees and consumer rights provided under applicable French and European Union legislation.
Where applicable, products may also be covered by a manufacturer's commercial warranty, subject to the manufacturer's own terms and conditions.
The existence of a commercial warranty does not affect statutory consumer rights.
Warranty Period
Unless otherwise stated on the product page:
Consumers (private individuals): statutory warranty rights apply in accordance with applicable law.
Business customers: warranty coverage may differ and is subject to applicable law and product-specific conditions.
Any product-specific warranty terms will be indicated on the relevant product page where applicable.
What May Be Covered
Depending on the nature of the product and applicable warranty conditions, warranty service may cover:
Manufacturing defects
Material defects
Functional defects not caused by misuse
Failures occurring under normal and intended use
Warranty eligibility is determined following inspection and evaluation.
What Is Not Covered
Warranty coverage does not generally apply to:
Normal wear and tear
Cosmetic damage that does not affect functionality
Accidental damage
Liquid damage
Improper installation or use
Unauthorised modifications or repairs
Damage caused by external factors
Software issues caused by third-party applications or user modifications
Warranty Claim Procedure
To submit a warranty claim, please contact:
Please provide:
Order or invoice number
Description of the issue
Photos or videos where relevant
Contact information
Additional information may be requested where necessary to evaluate the claim.
Inspection and Resolution
Products submitted for warranty evaluation may be inspected by the manufacturer, authorised service provider, supplier, or technical specialist.
Where a valid warranty claim is confirmed, the remedy may include:
Repair
Replacement
Alternative remedy required by applicable law
The appropriate solution will be determined based on the nature of the defect and applicable legal requirements.
Shipping and Service Costs
Shipping arrangements and responsibilities may vary depending on:
Product category
Manufacturer warranty conditions
Supplier procedures
Applicable consumer protection laws
Specific instructions will be provided after the warranty claim has been reviewed.
Unauthorised Repairs
Repairs, modifications, or alterations carried out by unauthorised third parties may affect warranty eligibility.
Customers should contact MOBDEAL.EU before arranging any repair work.
Contact Information
NeoTronik SARL
Customer Support Hours:
Monday – Friday
10:00 – 17:00 (CET)
Last Updated: June 2026