Frequently Asked Questions (FAQ)
Ordering
Q: Do I need an account to place an order?
A: No, you can place an order as a guest. However, creating an account lets you track orders and view history.
Q: How can I check if a product is in stock?
A: If a product is available for purchase, it is in stock. You’ll see an “Add to Cart” button on the product page.
Q: Can I cancel or change my order?
A: Contact us as soon as possible at support@mobdeal.eu. If the order hasn’t been shipped yet, we can modify or cancel it.
Payment
Q: What payment methods do you accept?
A: We accept PayPal, credit/debit cards via Stripe, Google Pay, and Apple Pay.
Q: Is my payment secure?
A: Yes. All transactions are encrypted and processed via trusted gateways. We do not store your card data.
Shipping & Delivery
Q: Which countries do you ship to?
A: We ship across the European Union, except Cyprus.
Q: What are the shipping costs?
A:
Orders over €500 – Free shipping
Orders under €500 – Flat €9.99
Delivery time: 5–17 business days
Q: Will I receive a tracking number?
A: Yes, tracking details are sent by email (or WhatsApp if requested) once your order is shipped.
Returns & Warranty
Q: Can I return a product?
A: Yes, you have 14 days to return a product after delivery. It must be unused and in original condition. Contact us at support@mobdeal.eu.
Q: Are your products under warranty?
A: Yes. All products are covered by a 2-year legal warranty and, where applicable, a manufacturer’s warranty.
Product & Support
Q: Are your products new and original?
A: Yes. We sell only 100% new, original products from trusted brands and suppliers.
Q: How can I contact support?
A:
rma@mobdeal.eu
Working hours: Monday–Friday, 10:00–17:00 (CET)
Still have questions?
👉 Visit our Contact page or email us directly — we’re here to help.