Warranty Policy

At mobdeal.eu, we care about product quality and your satisfaction. All products sold by NeoTronik SARL are covered by a statutory warranty, and in many cases — an additional manufacturer’s warranty.

Legal Warranty (EU Consumer Guarantee)

As a consumer in the European Union, you have the right to a 2-year legal warranty (guarantee of conformity) under EU law. This means that:

If a product is faulty or does not match the description, you can request:

  • Repair

  • Replacement

  • Price reduction

  • Or a full refund (in justified cases)

You must report the defect within 2 months of noticing it.
This warranty does not cover damage caused by misuse, accidents, or unauthorised repairs.

Manufacturer’s Warranty (if applicable)

Some products may include an additional manufacturer’s warranty.
Terms vary by brand and product — please refer to the documentation included with your item or the manufacturer's website.

If the product is covered by both the legal and manufacturer’s warranty, you may choose which one to apply.

What Is Not Covered

The following cases are not covered under warranty:

  • Damage caused by improper use, neglect, or accidents

  • Normal wear and tear (e.g. batteries, cables)

  • Damage caused by third-party repairs or modifications

  • Software issues or malware

  • Loss of data due to hardware failure

How to Make a Warranty Claim

Contact us at: rma@mobdeal.eu

Provide:

  • Order number

  • Description of the issue

  • Photos or videos (if applicable)

We will review your claim and offer the best solution in accordance with applicable laws.

In some cases, we may ask you to ship the item back for inspection.

Return Shipping for Warranty Claims

If the product is confirmed to be faulty under warranty — we will cover the return shipping costs or arrange pickup.

If the product is not covered — return costs are the responsibility of the buyer.

Proof of Purchase

Please retain your order confirmation email or invoice — it serves as your warranty proof.

Contact

For all warranty-related inquiries, please contact:

📧 rma@mobdeal.eu
📍 NeoTronik SARL, 60 rue François 1er, 75008 Paris, France

We stand behind our products and are committed to resolving any issues quickly and fairly.